In recent years, the role of artificial intelligence (AI) in customer service has been growing rapidly. From chatbots to voice assistants, businesses are increasingly relying on AI-powered tools to interact with customers and provide support. In 2024, AI assistance in customer service is expected to become even more prevalent, with advanced technologies enabling businesses to … Read more
Tracking numbers are assigned to packages when they are shipped. The tracking number allows the package to be tracked as it moves through UPS’s network. But you may often face silly issues like UPS tracking number not working. Thousands of people also have reported this same issue in recent weeks. So, what should you do … Read more
The customer service job is all about providing support to customers. Other than handling customer inquiries over calls, email, live chat, and social media, the customer service representatives may also be required to make content on their own for self-assistance. The Customer service department is the public face of any business and customers’ experience shapes … Read more
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