How to track package United Parcel Service (UPS)

What To Do If Your UPS Tracking Number Not Working! – Easy Steps To Overcome This Issue

Tracking numbers are assigned to packages when they are shipped. The tracking number allows the package to be tracked as it moves through UPS’s network.

But you may often face silly issues like UPS tracking number not working. Thousands of people also have reported this same issue in recent weeks. So, what should you do if such happens?

Well, there are some easy steps to overcome this issue like:

  • Check The UPS Tracking Number
  • Check The UPS Website
  • Contact UPS Customer Service
  • Contact Shipping Insurance

In this blog post, I’ll look at some of the most common reasons why tracking numbers might not work and what you can do to troubleshoot the issue.

Reasons For UPS Tracking Number Not Working?


Sometimes, the tracking number does not work. There can be a few reasons for this:

1) The tracking number was incorrectly entered when the package was shipped.

2) The tracking number was entered correctly but is not yet registered in UPS’s system. This can happen if the package was just shipped and UPS has not yet processed it.

3) The tracking number was entered correctly, but the package is no longer in UPS’s system. This can happen if the package is delivered or returned to the sender.

4) The tracking number was entered correctly, but UPS’s system is experiencing technical difficulties. This is rare but can happen from time to time.

If you are having trouble tracking a package, the best thing to do is contact UPS customer service. They will be able to help you figure out what is going on and get the information you need.

Solutions For The Tracking Number Does Not Work

If you are having trouble with your UPS tracking number, there are a few things you can do to try and fix the problem.

Check The Number

First, make sure that you are using the correct tracking number. The UPS tracking number should be 18 digits long and begin with 1Z.

If your tracking number is not 18 digits long or does not begin with 1Z, it is not a valid UPS tracking number and will not work.

Check The UPS Website

If you are using the correct tracking number, the next thing to do is check the UPS website to see if there are any outages or service disruptions in your area. If there are, this could be why your tracking number is not working.

Contact  Customer Service

When there are no outages or service disruptions in your area, the next thing to do is contact UPS customer service. They will be able to help you figure out why your tracking number is not working and how to fix the problem.

What Is a Valid UPS Tracking Number?

tracking number

A UPS tracking number that has been scanned is one that is valid. Of course, a number cannot be correctly updated in the UPS database until it has been scanned.

As the UPS website’s tracking feature is real-time updated, if your package has been scanned, you should be able to locate it.

Valid UPS tracking numbers, therefore, are tracking numbers that have been scanned into the system and may be traced properly.

It goes without saying that it must also be correctly spelled, with no missing numerals.

Why Is My Tracking Number Not Valid?

There are a few reasons why your UPS tracking number may not be valid. One possibility is that you entered it incorrectly when you placed your order.

Another possibility is that the tracking number was never assigned to your shipment. You can contact UPS customer service to troubleshoot the issue if you have your UPS tracking number.

If you don’t have your UPS tracking number, you can try to track your shipment by using your order number or reference number.

You can also contact the company where you place your order to get more information about your shipment.

How Do I Track My UPS Shipment?

It’s easy to track your UPS shipment using the online tracking tool on the UPS website. UPS offers several ways to track your shipment.

The most common method is the UPS website, which provides tracking information for all UPS shipments. You can also track your shipment by calling customer service or using the UPS app.

To track your shipment:

  1. Go to the UPS website (
  2. Enter your UPS tracking number in the “Tracking” field.
  3. Click the “Track” button.

You’ll be able to see the current status of your shipment, as well as its estimated delivery date. You can also track your UPS shipment by calling 1-800-742-5877.

Different Online Tracking Statuses

UPS tracking statuses are crucial for customers to understand the location and status of their shipments. The following is a list of UPS tracking statuses and their meanings:

In Transit: Your package is on its way to the next destination.

Out for Delivery: Your package is out for delivery and will be delivered today.

Delivered: This means that your package has been delivered.

Canceled: Your shipment has been canceled and will not be delivered.

Pending: This means that your shipment is pending, and UPS is waiting for more information from the sender.

Info Received: This means that UPS has received information about your shipment, but it is not in transit yet.

How Long Does It Take For UPS Tracking Number To Work?

The short answer is that it usually takes 24 hours for a UPS tracking number to start working. However, there are a few things that can affect this timeframe.

Factor 1

First, it’s important to note that UPS tracking numbers can take up to 24 hours to activate in the system. If you just generated the label and printed it out, the tracking number might not work yet.

Factor 2

If you’re using a UPS service that doesn’t include tracking (like SurePost), the tracking number won’t be active until the package is delivered to USPS.

Factor 3

UPS Mail Innovations is a hybrid service that uses UPS and USPS. In this case, the tracking number won’t be active until it’s delivered to USPS.

Factor 4

If you’re using UPS My Choice, you might not see tracking information until the package is out for delivery.

Factor 5

Finally, keep in mind that tracking information can sometimes take a few hours to update. So even if it’s been more than 24 hours, it’s possible that the tracking information hasn’t been updated yet.

Does UPS Always Update Their Tracking?

No, UPS does not continually update its tracking. Sometimes there can be a delay in updates, depending on the situation.

When your tracking information has not been updated for a few days, it could be due to one of the following reasons:

  • The package is still in transit and has not yet been scanned by a UPS employee
  • There was an issue with the package (e.g., it was damaged or lost), and UPS is investigating
  • The sender has not yet updated the tracking information

If you are concerned that your package is not being tracked correctly, you can contact UPS customer service for assistance.

What Happens If My UPS Package Doesn’t Arrive?


If you’re expecting a UPS package, there’s always a chance it could get lost in transit. While this is rare, it does happen from time to time. So what can you do if your UPS package doesn’t arrive?

There are a few things you can do:

Check The Tracking Information

First, check the tracking information to see if there are any updates on the status of your package. If the package is marked as “delivered” but you don’t have it, UPS recommends that you wait three days before taking any further action. This is because sometimes packages are marked as delivered by mistake or because they were delivered to a neighbor.

Contact Them

If you’ve waited three days and there are no updates on the tracking information, contact UPS. They will open an investigation and try to locate your package.

Contact Shipping Insurance

If UPS cannot locate your package, they will reimburse you for the value of the contents of the package. They will also reimburse you for the shipping costs if you have paid for shipping insurance.

Hopefully, your UPS package will arrive without any problems. But if it does get lost, at least you know what to do!

How Do You Know If UPS Loses Your Package?

It’s simple. You track it.

You’re given a tracking number when you ship a package with UPS. This number allows you to track the progress of your shipment from its origin to its destination.

If, at any point, the tracking information indicates that the package has been lost or is otherwise unaccounted for, UPS has likely lost your package.

There are a few other circumstances in which UPS may be considered responsible for a lost package.

For example, if your package was damaged in transit and UPS did not reimburse you for the damage, you may be able to file a claim for the lost value of your shipment.

If you believe UPS has lost your package, the first step is to contact UPS and file a claim. UPS will investigate the matter, and if they determine that they are responsible for the loss, they will reimburse you for the value of your shipment.

Frequently Asked Question

Why Does It Say My Tracking Number Is Invalid?

No results or an incorrect tracking number on the courier’s website indicates that a shipment has yet to arrive.

Customs and port checks can only be recorded at particular stages in an order’s journey by its courier.

Can A Package Be Delivered Without Being Scanned?

An email service request may be submitted to your local Post OfficeTM facility for follow-up if there has been no follow-up scan the day following arrival AND no delivery has happened.

A confirmation number and a contact person will be sent to you within two to three business days after your order is placed.

How Do You Know If USPS Loses Your Package?

Visit and sign in or register to request a search for your lost mail piece. Submit your search request form with all the necessary details. Upon submitting your search request, you will get a confirmation email.

Why Hasn’t UPS Relocated My Package?

Unless otherwise specified, your shipment will be delivered on the planned delivery date as long as it is still in the UPS network.

Each time a tracking label is scanned into the UPS delivery system, information about the shipment’s progress is recorded.

How Do I Track A Package From UPS Without A Tracking Number?

If you don’t have a tracking number for your UPS shipment, you may still utilize the UPS My Choice account dashboard features to hunt it down.

Sign up for Informed Delivery on the USPS website and use the gateway to monitor your things if you’re tracking them through USPS.

How Do I Find Out Where My Package Is?

Why Hasn't UPS Relocated My Package

Locate the tracking number supplied to you and input it into the shipping company’s website to track your item. The shipper may provide an electronic tracking solution if it utilizes self-delivery or in-house shipment.

Does USPS Reimburse Stolen Packages?

USPS should reimburse you immediately if your item were insured when it was lost in transit. You should be able to get a replacement or refund from the vendor if your USPS shipment was stolen.

How Many Digits Should a Ups Tracking Number Have?

A UPS tracking number typically has 18 characters, which are a combination of letters and numbers. The tracking number starts with “1Z” followed by a series of numbers and letters that uniquely identify the package being shipped.

In some cases, the UPS tracking number may have fewer characters if it is a different type of service, such as SurePost or Mail Innovations, but the standard UPS tracking number is 18 characters long.

Is It Common for Ups Tracking Not to Update?

It is not uncommon for UPS tracking not to update. This can be due to a variety of reasons, such as the barcode not being scanned properly or the shipment not yet being picked up by the courier. Additionally, some shipments may not be scanned until delivery, or there may be a delay in updating the tracking database. To ensure that your package is being tracked properly, it is best to contact UPS directly.

How many packages does UPS lose a day?

An estimated 1.7 million packages are lost or stolen every day across the country. Some packages are swiped right from the doorstep, while others are lost in transit. According to researchers at Rensselaer Polytechnic Institute, package theft is at an all-time high and is estimated to cost businesses in the US up to $25 million a day.

Have You been Able To Track Your UPS Parcel?

UPS tracking numbers are an essential part of the package delivery process.

If your UPS tracking number not working, there are a few things you can do to try and fix the problem.

First, ensure you have entered the correct number into the appropriate field on the UPS website. If that doesn’t work, double-check that you have spelled it correctly. Finally, if all else fails, contact UPS customer service for help.

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